Last Updated on May 19, 2021 by Rick Darlinton
Nowadays people pay greater attention to information security and want to do whatever they can to secure personal devices. There are a variety of security options that’s available to secure your devices such as a pin, facial recognition or fingerprint, and more. When it comes to protecting your PC, Windows Hello is well known for letting sign into your Windows PC using a Pin, facial recognition or fingerprint. However, what if your Windows Hello face is not working properly? Do not worry further now as in this post, we will show you several solutions about how to fix Windows Hello face not working.
Reset facial recognition and fingerprint options
If Windows hello face is not working, the first thing you can do is reset facial recognition and fingerprint options. Now follow the steps below about how to reset Windows hello and fingerprint options
- Go to the Start menu on your computer and then select Settings
- Next, navigate to Accounts>Sign-in options
- Choose the option of Facial recognition and Fingerprint.
- Tap on the Remove button and then select Set up to set up these two options again
- Follow the steps to finish the process of setting up Facial recognition and fingerprint
- Restart your PC and check whether everything is working properly now
Enable Biometric in Local Group Policy Editor
As Windows hello is a kind of technology based on biometrics, you may need to enable the Biometric feature on your computer. It is quite easy to enable Biometric using Local Group Policy Editor. Just follow the instructions as shown below
- Press Wind+R and then type “gpedit.msc” to launch the Local Group Policy Editor.
- Locate t he Computer Configuration and navigate to Administrative Templates -> Windows Components –> Biometrics.
- Expand Biometric in the left panel and double-click Allow the use of biometrics
- After that, select Enabled and tap on Apply and Ok respectively
Update Biometric-related drivers
If you are still using some outdated or old drivers relating to Biometrics, Windows Hello may not work properly. You can try to update your Webcam and fingerprint drivers in Windows 10 to see whether the Windows Hello can work again. Just follow these following steps to get new updates
- Open the Start Menu and type Device Manager
- Locate the Biometrics device under in the Device Manager and expand the options below
- Select the Biometrics-related device and right-click it.
- Select the Update option and follow the instructions to finish the updating process
Check trusted Platform Module
A trusted Platform Module or TPM is a kind of security solution that uses a chip called a cryptoprocessor on the motherboard of the Computer. You need to make sure whether it is enabled properly on your PC so that Windows Hello can work properly. Find out how to check these in details below
- Press Win+R and then then type “tpm.msc” and hit the Enter
- Now Go to File at the top and select “Prepare the TPM…”
Check for windows updates
How long have you not updated the Windows system on your PC? An outdated system may impact your computer performance and stability or even further cause some unexpected software issues. If Windows hello or fingerprint is not working, why not take some time to check for the windows updates? Follow these steps about how to update Windows system
- Open the Start menu and go to Settings
- Now navigate to Update& security>Windows Update> Check for updates
- Find if there are some updates for your windows system and install the updates to your computer
- Restart your computer and see if Windows Hello can work smoothly
Run hardware troubleshooter
The first thing that usually comes into our mind when some windows issues exist is to run a troubleshooter. This is the same true when Windows Hello has stopped working. Now let’s get started to run a hardware and devices troubleshooter on your pc
- Go to the Start menu in Windows and select Settings
- Now locate the Update & Security and then select Troubleshoot
- Scroll down to find the related hardware and devices
- Click on Run the Troubleshooter and check whether the bugs can be fixed
- Restart your computer and check again
After you check these solutions, we hope they are helpful to do you a favor to fix Windows Hello face not working. If the problem is out there, perhaps you can visit the official site of the manufacturer and ask for some technical supports.
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